1. Card Payments (Paddle)
First-month card subscriptions may be eligible for a full refund if requested within 14 days and if premium features were not materially used.
2. Cryptocurrency Payments (NOWPayments)
Crypto payments are non-refundable due to the irreversible nature of blockchain transactions.
Please verify wallet details and payment intent before completing crypto checkout.
3. Renewals
Renewal charges are non-refundable. Users can cancel at any time to avoid future charges.
4. Billing Disputes
If you believe you were charged incorrectly, contact us first so we can resolve the issue quickly.
5. Contact
Refund and billing support: support@coldlog.io